Privacy Policy
How Ewaldine Homecare collects, uses and protects your personal information.
Who We Are
Ewaldine Care Group Limited (trading as Ewaldine Homecare) is registered in England and Wales (No. 15811572). We are a registered care provider based in Plymouth, Devon.
Information We Collect
We collect personal information you provide when enquiring about care, becoming a client, applying for a job, or contacting us. This may include name, contact details, care needs, next-of-kin information and health-related information necessary to deliver safe care.
How We Use Information
We use your information to provide care services, communicate with you and your family, meet regulatory and contractual obligations, recruit staff, and improve our service.
Lawful Basis for Processing
We rely on contract, legal obligation, vital interests, legitimate interests and — where applicable — explicit consent. Health information is processed under Article 9 GDPR for the provision of health and social care.
Data Sharing
We may share information with healthcare professionals, local authorities, the CQC, emergency services and other parties where necessary to deliver or regulate your care. We do not sell personal data.
Data Retention
We retain client and staff records for the periods required by law and our regulators, after which they are securely destroyed.
Security Measures
We use technical and organisational measures including access controls, encryption, secure storage and staff training to protect your personal information.
Individual Rights
You have the right to access, rectify, erase, restrict and object to processing of your personal data, and to data portability where applicable.
Subject Access Requests
To exercise any of your rights, please complete our Data Protection Request form or email us at the address below. We respond within one calendar month.
Complaints to ICO
If you are not satisfied with our response, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.